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24/7 support & monitoring
Managed IT Services & 24/7 IT Support
Let us run your IT. We provide 24/7 support, proactive monitoring and maintenance, so your systems stay fast, secure and available, and your team stays productive.
Overview
What are managed IT services?
Managed IT services are an ongoing arrangement in which an IT provider takes responsibility for running and supporting your technology for a predictable monthly fee. This usually includes a helpdesk, monitoring, updates, security, backups, device management and strategic advice.
Who it’s for
- Businesses without an in-house IT team
- Companies whose internal IT person needs extra support
- Growing teams that need reliable onboarding and device management
- Organisations that want predictable IT costs
What we deliver
Managed IT & Support services
Everything included in our managed it service, tailored to your business.
24/7 helpdesk
Fast, friendly support by email and remote session whenever your team needs help.
Proactive monitoring
We spot and fix issues with servers, devices and networks before they cause downtime.
Patching & updates
Operating systems and software kept up to date and secure.
Backup management
Automated backups with regular restore testing.
Device management
Laptop and mobile set-up, security policies, onboarding and offboarding.
IT strategy
Regular reviews and a technology roadmap aligned with your goals.
How we deliver
Our managed it process
Clear stages, regular updates and no surprises.
01
Audit & onboard
Document your systems, users and risks, and onboard your team.
02
Stabilise & secure
Fix urgent issues and put essential security in place.
03
Monitor & support
24/7 monitoring and helpdesk support for your team.
04
Review & improve
Regular reviews and a roadmap for continuous improvement.
Why Ignite System
Why choose us for managed it
One accountable team, clear communication and security built in from the start.
- 24/7 support and monitoring
- Proactive maintenance to prevent problems
- Predictable monthly pricing
- Security included, not an afterthought
Every project includes
- A free initial consultation
- A clear, written proposal and quote
- Security built in by default
- Full ownership of your code, data and accounts
- Documentation and a clean handover
Technology
Tools and platforms we work with
Microsoft 365Microsoft IntuneGoogle WorkspaceWindowsmacOSRemote monitoring & managementEndpoint protectionCloud backup
FAQ
Managed IT FAQs
Answers to common questions about our managed it services.
Our managed IT services typically include 24/7 helpdesk support, proactive monitoring, patching and updates, security tools, backup management, device management and regular IT reviews. We tailor each plan to your business.
Managed IT is usually priced per user or per device each month, depending on the level of support and security you need. We provide a clear monthly quote after an initial review.
Break-fix support charges you when something goes wrong. Managed IT focuses on preventing problems through monitoring and maintenance, with support included for a predictable monthly fee.
Yes. We provide co-managed IT, covering out-of-hours support, specialist projects or day-to-day tickets so your internal team can focus on priorities.
We manage the handover for you: auditing your systems, collecting documentation and access, and onboarding your team with minimal disruption.
Related services
Explore related services
Networking & Infrastructure
Office networks, Wi-Fi, servers, VPNs and structured cabling.
Learn more
Talk to us about managed it
Book a free, no-obligation consultation. We will review your needs and send a clear proposal and quote.